Privacy Policy | Hyperweb

Last updated: February 2026

Hyperweb (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients, website visitors, and users in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation. This privacy policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights regarding your information.

Privacy Officer and contact information

If you have questions, concerns, or complaints about our privacy practices or the handling of your personal information, you may contact our Privacy Officer:

Privacy Officer, Hyperweb
2192 Emily Circle
Oakville, Ontario L6M 0E5
Canada

Email: [email protected]
Phone: (416) 503-2272

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you believe your privacy rights have been violated.

What personal information do we collect and why?

We collect personal information only for the purposes identified below, and only to the extent necessary to fulfil those purposes. The specific personal information we collect includes:

Name (first and last): To identify you, personalize communications, and address you in correspondence related to our services.
Email address: To respond to inquiries, send project updates, deliver requested information, and (with your consent) send marketing communications.
Phone number: To contact you about project matters, respond to service requests, and provide support.
Business/organization name: To understand the context of your inquiry and tailor our service recommendations to your industry.
Website URL: To evaluate your current digital presence when you request an audit, consultation, or proposal.
Message content: To understand and respond to your specific questions, needs, or project requirements.
Payment information: To process transactions for services rendered. Payment data is handled by our third-party payment processor and is not stored on our servers.

When do we collect information?

We collect personal information when you:

Fill out a contact form or visibility audit request on our website
Subscribe to our newsletter or mailing list
Request a consultation, proposal, or quote
Enter into a service agreement with us
Communicate with us via email, phone, or online chat
Visit our website (through cookies and analytics, see below)

Consent

We obtain your consent before or at the time of collecting your personal information. By submitting a form on our website, contacting us directly, or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.

You may withdraw your consent at any time by contacting our Privacy Officer at [email protected]. Upon receiving your withdrawal request, we will inform you of the likely consequences (for example, we may not be able to continue providing certain services), and we will stop collecting, using, or disclosing your personal information unless otherwise required by law.

For marketing communications, you may opt out at any time by clicking the “unsubscribe” link in any email or by contacting us at [email protected].

How do we use your information?

We use the personal information we collect strictly for the following purposes:

To respond to your inquiries and provide the services you have requested.
To deliver project updates, reports, and deliverables related to your engagement.
To personalize your experience and recommend services relevant to your needs.
To process transactions and send related information including purchase confirmations and invoices.
To send periodic emails regarding your project or services you have engaged us for.
To send marketing communications (only with your explicit consent).
To improve our website and services based on your feedback and interactions.
To follow up after correspondence (email, phone, or form submissions).

How do we protect your information?

Our website is regularly scanned for security vulnerabilities to ensure your visit is as safe as possible. We use regular Malware Scanning.

Your personal information is stored in secured networks. It is only accessible by a limited number of persons with special access rights to such systems and who must keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement various security measures when users place orders, enter, submit, or access their information to maintain the safety of their personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow), enabling the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, cookies help us remember and process the items in our shopping cart. They also help us understand your preferences based on previous or current site activity, enabling us to provide improved services.

We use cookies to:

Understand and save user preferences for future visits.
Keep track of advertisements.

You can have your computer warn you each time a cookie is being sent or turn off all cookies. You do this through your browser settings. Since browsers are a little different, look at your browser’s Help Menu to learn how to modify your cookies.

If users disable cookies in their browser, some features that make your site experience more efficient may not function properly.

You can review or change your cookie choice on this website at any time: .

Third-party sharing and disclosure

We do not sell, trade, or rent your personal information. We may share your personal information only with the following categories of third parties, and only to the extent necessary to fulfil the purposes described in this policy:

Website hosting providers: To host and maintain our website infrastructure (e.g., cloud hosting services).
Analytics providers: Such as Google Analytics, to help us understand website traffic and usage patterns. These providers receive anonymized or pseudonymized data.
Email service providers: To deliver transactional emails, project communications, and marketing messages you have consented to receive.
Payment processors: To process payments securely. We do not store credit card or payment information on our servers.
CRM platforms: To manage client relationships and project communications.
Advertising platforms: Such as Google Ads, to deliver relevant advertisements. These platforms may receive non-personally identifiable information.

All third-party service providers are contractually required to protect your personal information and may only use it for the specific purposes for which it was shared. We may also disclose your personal information where required by law, regulation, or court order, or to protect the rights, property, or safety of Hyperweb, our clients, or the public.

Data retention and destruction

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our specific retention practices are as follows:

Contact form submissions: Retained for up to 2 years from the date of submission, or until the inquiry has been resolved, whichever is later.
Client project records: Retained for the duration of the client relationship plus 3 years, for reference and continuity purposes.
Marketing mailing lists: Retained until you withdraw consent or unsubscribe, at which point your information is removed within 30 days.
Financial/transaction records: Retained for 7 years as required by Canadian tax law.
Website analytics data: Anonymized data is retained according to Google Analytics default settings (26 months).

When personal information is no longer required, it is securely destroyed, deleted, or anonymized. Digital records are permanently deleted from our systems and backups. We take reasonable steps to ensure that third-party providers also destroy your information in accordance with this policy.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We use Google AdSense Advertising on our website. As a third-party vendor, Google uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt out of using the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

Remarketing with Google AdSense
Google Display Network Impression Reporting
DoubleClick Platform Integration

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add-on.

Changes to this privacy policy

We will notify you of any changes to this privacy policy on our Privacy Policy Page. You can change your personal information by emailing us or by logging in to your account.

How does our site handle Do Not Track signals?

We honour Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioural tracking?

Yes, we allow third-party behavioural tracking.

COPPA (Children Online Privacy Protection Act)

We do not specifically market to children under 13 years old. We do not let third parties, including ad networks or plug-ins, collect PII from children under 13.

Fair Information Practices

To be in line with Fair Information Practices, we will take the following responsive action should a data breach occur:

We will notify you via email within 30 days.

We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires that individuals have enforceable rights against data users and recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN-SPAM Act

We collect your email address to:

Send information, respond to inquiries, and/or other requests or questions.
Process orders and send information and updates about orders.
Send you additional information related to your product and/or service.
Market to our mailing list or continue sending emails to our clients after the original transaction.

To be in accordance with CAN-SPAM, we agree to the following:

Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance if one is used.
Honour opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] or follow the instructions at the bottom of each email, and we will promptly remove you from ALL correspondence.

Your rights under PIPEDA

Under Canadian privacy law, you have the right to:

Know what personal information we hold about you and how it is used.
Request access to your personal information.
Request corrections to inaccurate or incomplete personal information.
Withdraw your consent to the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions).
File a complaint with our Privacy Officer or with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact our Privacy Officer at [email protected]. We will respond to your request within 30 days.

Contacting us

If you have any questions regarding this privacy policy, please contact our Privacy Officer:

Privacy Officer, Hyperweb
2192 Emily Circle
Oakville, Ontario L6M 0E5
Canada

Email: [email protected]
Phone: (416) 503-2272

General inquiries: [email protected]